Support

Help with Kova

Email support@getkova.fit and a human will reply. We aim to respond within two working days.

Apple Watch

The watch app won't start a workout

Open Kova on your iPhone at least once after installing, so the watch has your plan. Both devices need to be on the same Apple Account and paired. If the watch still shows no plan, force-quit both apps and reopen the iPhone app first.

My heart rate or route is missing

Kova needs Health and Location permissions on the watch. Check Watch app → Privacy → Health and, for outdoor sessions, that Location is set to "While Using the App". Routes are only recorded for outdoor activities.

Apple Health

Kova isn't seeing my sleep, HRV or workouts

Open the Health app → Sharing → Apps → Kova and check the categories are enabled. iOS grants Health permissions individually, so a category added in a later update may be off by default.

Recovery has no score

Recovery needs heart-rate variability and sleep from a wearable worn overnight. Without a few nights of data there is nothing to compare against, so no score is shown rather than a made-up one.

Training

Why is Kova telling me to repeat a weight instead of adding to it?

Kova uses double progression: you earn the reps at a weight before the weight goes up. If you hit your top weight for one set out of three, the next step is that same weight for all three sets — not more load on the bar. It will add weight once you complete every prescribed set.

The coach changed my plan and I want it back

Every plan change the coach makes can be undone from the coach screen, and the undo survives closing the app.

Subscriptions

How do I cancel?

On your iPhone, go to Settings → your name → Subscriptions → Kova → Cancel Subscription. You keep access until the end of the period you have paid for. Deleting the app does not cancel a subscription.

I want a refund

Purchases are handled by Apple, so refunds go through them: visit reportaproblem.apple.com and sign in with your Apple Account.

I paid but Kova still shows me as free

Open Kova, go to Settings and tap Restore Purchases. If that doesn't work, email us with the date of purchase and we'll sort it out.

Your data

Exporting or deleting everything

Both are in Settings in the app. Deleting your account removes your personal data within 30 days, apart from records we must keep for tax and accounting purposes.

Data protection requests

For access, correction, portability or any other request under the UK GDPR, email privacy@getkova.fit. We respond within one month. See our Privacy Policy for detail.

Still stuck?

Email support@getkova.fit. Telling us your iPhone model, iOS version and Kova version — all shown at the bottom of Settings — usually saves a round trip.